Question 1

How can I communicate with the Renttro Partners?

Accepted Answer

You can communicate with the Renttro Partners using chat feature which is available in Mobile application.

Question 2

How do I delete my account?

Accepted Answer

You can log into your account and in Profile section, you have the option to delete your account. Once your have deleted your account, you no longer can use the application for renting products. To know more about the deletion process ( https://renttro.com/delete_account ).

Question 3

What is Renttro?

Accepted Answer

Renttro is an online renting platform that will be useful in day to day, if you need any products on rent on an urgent basis then renttro is there to provide you products on rent with just few steps. Also, if you need extra income source, you can become a rentee by subscribing to our plans.

Question 4

Can I cancel my order?

Accepted Answer

Yes, you can cancel your order, even if you have already sent a request to the rentee, by providing a reason for the cancellation. You can cancel your order at any time, whether before or after making the payment; however, please note that once you have received the order, cancellation is no longer possible.

Question 5

Is security deposit necessary?

Accepted Answer

The requirement for a security deposit is at the discretion of Renttro Partners. They may choose to implement a deposit for their products based on their policies and practices.

Question 6

Can I rent products from any other country using Renttro?

Accepted Answer

You are welcome to rent products from any country. However, please keep in mind that you must be present at the location designated by Renttro Partners. If Renttro Partners handles the delivery, your presence in the UAE will still be required for the rental process.

Question 7

How do I list my products for rent?

Accepted Answer

You can utilize the 'Add Product' feature, which allows you to easily list your item for rent, making it accessible to potential renters and expanding your reach in the rental market.

Question 8

What payment methods do you accept?

Accepted Answer

We accept different payments methods including credit cards, debit cards. You can select your preferred payment method during checkout process.

Question 9

What if I received a compromised product?

Accepted Answer

If you received a compromised product, you could immediately report the product and contact support.

Question 10

How can I search for products within a specific category?

Accepted Answer

You can easily search for products within a specific category by using the search bar to browse categories or explore categories section on the homepage of our web and application. Simply, select the category and you’ll have the list of products.

Question 11

Do I need to create an account to place an order?

Accepted Answer

Yes, you need to create an account to place an order, you can simply create an account using your Google (Facebook), or Apple account, or you can even create an account using Sign Up option. Once account is created, you can login into your account and place an order.

Question 12

How do I place my order?

Accepted Answer

Placing an order is simple! Just browse the product you are looking forà select the productà rent the product using ‘rent now’ àwait for confirmation from the seller, once you get confirmation àproceed to checkout à pay the required amount and your order is placed successfully.

Question 13

How can I track my order?

Accepted Answer

You can easily chat with the seller about your order status directly through the mobile application, enabling real-time communication and updates to keep you informed about your purchase.

Question 14

What is Renttro?

Accepted Answer

Renttro is an online marketplace where you can rent products anytime, conveniently from your own home.

Question 15

What do I need to rent a car?

Accepted Answer

For UAE residents: Valid UAE driver’s license held for at least 12 months, Emirates ID, and minimum age of 21 years (may vary by vehicle type). For tourists: Passport, valid driver’s license (home country or International Driving Permit), and valid UAE VISA.

Question 16

Do I have to pay a security deposit?

Accepted Answer

Yes, a security deposit is required and must be paid directly to the partner. The amount varies by partner. Renttro is not involved in the deposit transaction, which is strictly between you and the partner.

Question 17

How do I place an order?

Accepted Answer

Find the product you want and click “Rent Now.” Fill in the required details on the checkout page. Once your order is confirmed, proceed with payment to finalize it. After payment, you can view your order in the “Order” section of your profile.

Question 18

What documents do I need to submit when placing an order?

Accepted Answer

UAE residents: Emirates ID and valid UAE driver’s license. Tourists: Passport, valid driving license, and UAE VISA.

Question 19

Can I place an order from another country?

Accepted Answer

Yes, but you must be physically present in the UAE at the time of pickup.

Question 20

How can I list my product for rent on Renttro?

Accepted Answer

You can become a Renttro partner by contacting us via email at info@renttro.com.

Location

Frequently Asked Questions

Location

Frequently Asked Questions